Customer Service

Shipping & Delivery
Australia Post are the preferred providers for our service. All items are sent via Parcel Post service within 2 working days from gaining the stock from our overseas supplier. You can check delivery times on the Australia Post website. Shipping (i.e. postage) is calculated in your online order. 
Privacy & Security
No details of your order or your contact information will be shared with any other party not associated with Trinity College London or our service provider(s). 
Returns & Replacements
Please order carefully as we cannot refund or exchange products once an order has been shipped due to change of mind. Please contact us in the event of damaged items - all items must be returned at buyer's expense. 
Ordering
Ordering is simple and is done fully online. Simply find the products you wish to purchase through our online catalogue. Select the 'add to cart' button. Then complete the simple checkout process and you're done! 
Payment, Pricing & Promotions
Payment can be made securely via Paypal. You do not need a paypal account to complete the transaction. More information about Paypal security may be found at: https://www.paypal.com/au/webapps/mpp/buyer-protection